Terms and Conditions

These terms and conditions apply to all purchases made through the Ivy & Carter Boutique website, accessible at info@ivycarterboutique.com.

1. Applicability

By placing an order via our website, you agree to these terms and conditions.

2. Product information

We do our utmost to describe our products as accurately and up-to-date as possible. Despite our care, typing errors, pricing errors, or inaccuracies may occur. No rights can be derived from this.

3. Ordering and Payment

Orders are processed after full payment has been received. The available payment methods may vary from country to country. It is the customer's responsibility to check which payment methods are available for their location. Shipping takes place directly from our supplier in China

4. Processing and Delivery

The average processing time is 1–3 business days. The estimated delivery time is 6–11 business days, depending on the destination. These times are indicative and may vary due to external factors.

5. Returns and Cancellations

For information about returns and cancellations, please refer to our separate return policy.

6. Liability

Ivy & Carter Boutique is not liable for loss or damage during shipping if the tracking information shows that the package has been delivered to the address provided by the customer. The customer is responsible for entering the correct address details.

7. Intellectual Property

All content on this website, including text, images, logos, and other materials, is the property of Ivy & Carter Boutique and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

Complaints can be submitted via info@ivycarterboutique.com.

We aim to respond substantively within 1 working day.

9. Applicable Law

These general terms and conditions are governed by applicable law.